Our Quality Policy

Essence KPO aims to create the best quality experience for our customers and stakeholders. We will achieve this through continual improvement across the following:
•Timely and transparent communication
•On-time and error-free deliverables
•Learning & development

QA is an integral part of the entire customer support process, involving the governance structure, agent response and process adherence as well as performance enhancement through alerts and analysis. Weekly individual and group coaching and feedback sessions based on QA ensures continuous feedback to our well-regarded clients.